Welcome to General Info page.
There are multiple ways for you to get support. The following tiered support system provides those instructions. For emails or phone messages please allow at least 4-6 hours for a response.
1. For Blackboard: Click on the Blackboard (For Step by Step Guides and Videos)
2. For MyLIU: Click on the MyLIU (For Step by Step Guides and Videos)
3. For Technology Support: Click on the Technology
4. To contact us please fill the Support Form below
1. CSI – Brooklyn – 718-488-3313
2. CSI – Post – 516-299-3967
1. CSI – Brooklyn (Library Learning Center – Room 301)
Hours – 9AM to 5PM on Mondays, Tuesdays, Wednesdays, Thursdays and Fridays.
2. CSI – Post (Hillwood Commons)
Hours-10AM to 6PM Monday - Thursday and 10AM to 5PM on Fridays.
Service Highlights: Live Reference Chat
What is Live Reference Chat?
Live Reference Chat, from LivePerson, enables patrons to ask real-time questions to a spcialist at CSI. It is an instant messaging service that is available year round.
What Hours are Live Reference Chat available?
Fall and Spring Semesters:
Monday through Thursday, from 3 p.m. to 9 p.m. & Friday 3 p.m. to 6 p.m.
Monday through Thursday, from 2 p.m. to 7 p.m.
Who can use the service?
All LIU registered students.
What kinds of questions are appropriate?
Questions about Blackboard
Questions about MyLIU
Questions about password resetting & access issues
Questions about General Technology
What options do I have when Live Reference Chat is unavailable?
The options are calling, visiting CSI centers or filling out the online form.
Why do you need my name, and institutional affiliation if any?
This information helps us serve our patrons most efficiently. A name is used for identification (you are welcome to use a pseudonym or nickname). Your University affiliation helps us answer your question accurately (many policies vary for students, faculty, staff, and/or administration). Many resources are available off-site only to individuals affiliated with Long Island University. Knowing your LIU affiliation, if any, will help us to direct you to resources that will best serve your needs.