Contact Us

Welcome to General Info page.

There are multiple ways for you to get support. The following tiered support system provides those instructions. For emails or phone messages please allow at least 4-6 hours for a response.

Online:
1. For Blackboard: Click on the Blackboard (For Step by Step Guides and Videos)
2. For MyLIU: Click on the MyLIU (For Step by Step Guides and Videos)
3. For Technology Support: Click on the Technology
4. To contact us please fill the Support Form below

Support Form

SUBMIT


Phone:

1. CSI – Brooklyn – 718-488-3313
2. CSI – Post – 516-299-3967


Live:

1. CSI – Brooklyn (Library Learning Center – Room 301)
Hours – 9AM to 5PM on Mondays, Tuesdays, Wednesdays, Thursdays and Fridays.
2. CSI – Post (Hillwood Commons)
Hours-10AM to 6PM Monday - Thursday and 10AM to 5PM on Fridays.

Quick Guides

Please click on any of the documents to download a readable PDF file.
In case you can't open these files, you will need to download Adobe Acrobat Reader.

Videos


Please click on any of the videos to play.
In case you can't open these files, you will need to download Adobe Flash Player plug-in.

F.A.Q.
About my.liu.edu
My.liu.edu is a portal that will allow you to access your personal student information. With my.liu.edu you can select content that most interests you.

How do I log in to the portal?
Log into the My LIU portal using your username (firstname.lastname) and password which is case sensitive. Your username and password allows you to access LIU email, on-site computer labs, and my.liu.edu.

What are pagelets?
A pagelet is a box on the portal that contains specific information. There are a variety of pagelets that you can view on the my.liu.edu portal.

Why does it take so long to login to the portal?
Login times vary and are dependent upon the number of pagelets you have in the Student Home section of the portal.

Why does my screen freeze during login? Should I login again or hit refresh on my browser?
Your screen freezes during login because PeopleSoft is loading your pagelets. Login times vary and are dependent upon the number of pagelets you have in the Student Home section of the portal. Do not login again or hit refresh. Doing so will only increase the amount of time it takes to login.

How long should it take to login to the portal?
When accessing the portal from off-campus, logging in will take approximately 60 seconds. Login times are much faster from on-campus.

How long should it take to bring up a page in the portal?
Under 30 seconds depending on how much traffic is on the portal.

Email us
To email us, click on the Contact icon (the envelope at the top right of the screen), complete the required fields and click Submit.

After I log into my webmail account how do I see my new messages?
When you log into your webmail account, click My LIU Webmail Mail > Inbox Link to see your new messages.

How do I compose a message?
To compose a message, click the New Message button at the top of the page or by collapsing the “+” next to the Mail link.

How much mail and file storage do I have in My LIU Email?
You have 4GB (gigabytes) of mail message storage and 20MB (megabytes) of file storage space in your My LIU Email.

How do I upload files to my file storage space?
To upload files to your file storage space, click File Manager. Browse and open. Then click the Upload Files button.

I had used the former Student Information System, can I access my old email messages?
Yes. Students who had used the former Student Information System, you can access your old email messages and bring them into your new My LIU Email account.

I had used the former Student Information System, how can I access my old email messages and bring them into my new My LIU Email account?
You will need to archive your old SIS messages to make them accessible in My LIU Email. See detailed instructions embedded in the link below.

Why is My LIU Email account referred to as my “address of record?”
My LIU Email account is your link to all news and announcements that pertain to you and your LIU communications. It is also the main way campus faculty and staff will communicate with you. We refer to this as your “address of record.”

How do I forward My LIU Email to another email address?
Begin by clicking on the options key, Select Filters. Click Edit your Filter Rules, Select Forward. The Forward box appears. Click the check box if you want to always have a copy of the forwarded messages in this Inbox, and then type in your external email address in the text field and Save.

Is there an alternate way to navigate the home page?
An alternate way of navigation would be to use the side menu, which can be activated by clicking on any link on the page.

Can I change the term in enrollment dates to a different semester?
The system by default picks up the current term you are in. To change the term to a different semester, click “Change term” Select a term and click Continue. Change term button on the next page will bring you back to this page.

How can I use View My Weekly Schedule?
You can choose either list view or calendar view. You can narrow your selection by putting a date, start time, and end time. Also you can use the display options at the bottom to filter your selection.

How can I use Class Search/ Browse Catalog?
1. Select a term and search method. Click GO to continue. 2. Select at least 2 search criteria. Click Search to view your search results. Use Additional Search Criteria to narrow your search results. 3. When available, click View All Sections to see all sections of the course. Browse Catalog, it Lists all classes available for the current semester.

What is Account Inquiry under Campus Finances and how can I use it?
This page shows you your billing summary. 1. Click on the “Activity” tab to see a transaction history based on dates. You can filter your view date and terms as well. 2.Click on the “Charges Due” to see a Running Total summary by due date of the charges and deposits that you owe. 3. Click on the “Payments” tab to see payments history.

How can I use View Financial Aid page?
1. Click on the year that you wish to view. 2. Your selected financial years’ activity is displayed Then click on “ Loan details” to get more information about each award.

How can I use the Charges due page?
This page shows you a Running Total summary by due date of the charges and deposits that you owe. 1. Click on the “Activity” tab to see a transaction history based on dates. You can filter your view date and terms as well. 2.Click on the “Summary” tab to see your billing summary. Click on the “Payments” tab to see payments history.

How can I change the term in View My Grades?
Select a term and click “Continue”. On the next screen you will see a detailed view of your grades.

How can I use View Unofficial transcript page?
Choose report type “Unofficial transcript” and press go to view your report. You will see your unofficial transcript with all of your information for your entire academic record, including transfer credits from other schools followed by your academic program history and your detailed transcript at LIU. Select a term and click “Continue”. On the next screen you will see a detailed view of your grades. This process may take a few minutes to complete. Please do not press any other buttons or links while processing is taking place.

How can I use Application Status page?
This page shows the program and career that you have applied for with a list of items that need to be submitted to complete your admission process. This list will also show up as a To Do list on the portal home page to your right.

What will be displayed after signing-on?
After sign-on your My LIU Student Center page will be displayed.

What is on the Student Center page?
The Student Center contains pagelets for Academics, Finances, Personal Information Admissions, Holds, To Do List, Useful Links, Financial Aid Websites, and student Financials Websites. By clicking on the Search For Classes button, you can find classes or browse the University catalog by term.

What does the Academic pagelet allow me to do?
The Academics pagelet allows you to view your Class Schedule in a number of formats, view grades, and perform other related actions, including viewing unofficial transcripts and transfer credit reports. In the future, you will be able to register on-line for classes, add/drop courses, and request official transcripts.

What does the Finances pagelet allow me to do?
The Finances pagelet allows you to view your account activity and monitor the status of your Financial Aid. In the future, you will be able to pay your bill online.

What does the Personal Information pagelet allow me to do?
The Personal Information pagelet allows you to view key personal data maintained by the University; it allows you to confirm that your address, name, phone number and email information is correct.

What does the Admissions pagelet allow me to do?
The Admissions pagelet provides a status of any open applications at the University to date.

What does the holds pagelet allow me to do?
The Holds pagelet allows you to view hold information placed on your account that will prevent you from accessing or engaging in select University activities.

What is the To Do List pagelet?
The To Do List pagelet displays remaining documents and actions required to complete tasks for Admissions, Financial Aid, and other departments within the University.

What is the Useful Links pagelet?
The Useful Links pagelet provides a link to the main University website, www.liu.edu.

What is the Financial Aid Websites pagelet?
The Financial Aid Websites pagelet provides links to key external financial aid websites.

What is the Student Financials Websites pagelet?
The Student Financials Websites pagelet provides links to key external student financials websites.

What is “My LIU”?
“My LIU” is your gateway to all your student information here at Long Island University. The access consists currently of Admissions, Student Records, Student Financials, Financial Aid and personal information (such as Address, Emergency Contacts, etc.). This is a new system for providing access to your information. As you progress through this and subsequent semesters, you will see additional functionality added to the interface. In time, you will be able to view news from the campus and your program, as well as future customizations like adding your own links; i.e., Facebook, Google, or others.

What can I do if I am having trouble understanding information on My LIU?
If you require assistance with understanding any of the information on My LIU, please call, email or visit your campus’ Center for Student Information (CSI). Students at regional campuses may contact the campus Student Centers by email or seek the assistance of your local Information Technology representative. email: StudentCenter@LIU.edu

How do I access My LIU?
You can access My LIU through the link available at the our university website: http://www.liu.edu. At the bottom of the web page, Select the My LIU link. You will be linked to the sign in page. To activate your account, click the bottom link. You only have to do this once.

Do all users have to activate their accounts?
All users have to activate their accounts. You only need to do this the first time you long in! Once you provide this information, your account will be confirmed by displaying your username and an input box for you to create a new password. Your new password must be at least 6 characters, with at least 1 numeric character.

Why do I have to create an alphanumeric password?
FERPA (the Family Education rights and Privacy Act) now requires student email accounts to include both letters and numbers for a stronger, less obvious password to protect your private information. Your My LIU password must be at least six characters with at least one numeric character, and is something you should not share with anyone else. Your username and password provide unlimited access to viewing your most personal information including your financial aid status and your grades, so be vigilant about keeping this private!

What is My LIU email address?
The general format of a user account is firstname.lastname. The corresponding email would be firstname.lastname@my.liu.edu. As it is the case with popular names, a student's name may be the same as another student. Therefore, there is a system process to generate a username that automatically appends the name with a numeric value. For example: if there are multiple John Smiths in the system, the system will automatically append the name as follows, in a sequeential manner: John.Smith; John.Smith2; John.Smith3. Former email addresses will eventually be phased out. Therefore, be mindful to updated external accounts for you which you many have used your school email e.g., Facebook, banks, credit cards, etc.

What else must I know to protect my privacy?
After logging into My LIU, and leaving your PC idle (a period of no activity on the Internet), the signed in session will automatically be timed out after 10 minutes of inactivity. Be mindful of using the Sign Out link particularly when accessing your account on a public computer.

How do I safely end My LIU session?
Click on the Sign Out link to safely end your my LIU session.

What is the personal information pagelet and how can I use it?
The personal information pagelet in your My LIU Student Center illustrates your basic contact information. You may click on hyperlinks within the Contact Information window for detailed page views for permanent address, preferred address, home telephone, and your My LIU Email address. Click on the Names hyperlink to view your primary name. Click on the User Preference hyperlink to set default views. Use the drop down navigation bar for additional information on Addresses, Email Addresses, and Phone Numbers.

How can I add, change or delete a name, address or phone number?
To add, change or delete a name, contact your campus registrar.

What email address is used as preferred email?
Your my LIU Email address is automatically assigned as your preferred email.

How do I return to Student Center?
To return to student center, click on the Student Center hyperlink on the left navigation menu.

What is the Holds pagelet and where is it located?
This section of the My LIU Student Center shows you if there have been any Holds placed on your account that would prevent you from accessing documents, such as an Official Transcript, or engaging in University activities, such as registration. The Holds pagelet is located in the upper right hand on your My LIU Student Center page and lists current Holds placed on your account. Click on the Details hyperlink within the pagelet for additional information on each hold. The detailed view allows you to filter your Holds by Term and/or Department by selecting from the appropriate drop down navigation bar and clicking go. In addition, each column can be sorted by clicking on the column heading. For detailed information on a particular Holds item, click on the individual hyperlink.

How can I find out more details about a Hold item?
Upon clicking, the details for the Hold item will be displayed, which includes a description of the Hold and next steps for resolving any issues that require resolution. Oftentimes, contact information will be provided. Clicking Return will take you back to the previous screen.

What is To Do List and how do I use it?
This section of the My LIU Student Center allows you to review items that are pending with different offices at the University. The To Do List includes documents and actions required by the Admissions Office, the Office of Student Financial Services (Financial Assistance or Financial Aid), or other offices at your local campus. The To Do List pagelet is located below the Holds section on the right-hand of your My LIU Student Center page and shows any current to do items. Click on the Details hyperlink within the pagelet for additional information on each to do item.

How to I get more detailed information about items on my To Do list?
Upon clicking, the details for the To Do list item will be displayed, which includes a description of the item and what is required by the University for resolution. Oftentimes, contact information will be provided. Clicking Return will take you back to the previous screen.

Where is the link to WebCT?
The link is:

I am interested in finding out some information about job opportunities on my campus. Is there a link that would direct me to that information?
Yes, links exist for the CW Post Campus and Brooklyn Campus that provide information on job opportunities for students at the CW Post and Brooklyn Campuses.
F.A.Q.
What is MyLIU Mail?
MyLIU Mail is our email system, powered by Google. Long Island University has partnered with Google to acquire an email service from Google (email processing, spam filtering, storage, etc.) while still using the Long Island University domain.

What’s new about MyLIU Mail?
MyLIU Mail allows us to increase your computing capacity (larger mailbox sizes, larger attachment sizes) and continue our efforts to bring cloud computing to you. MyLIU Mail provides 25 gb of storage for your mail messages and

What is MyLIU Mail address?
All Long Island University students are provided an account that is your first name [dot] your last name @ My [dot] LIU [dot] edu. Ex: First.Last@my.liu.edu. Some students, like Mary Smith or Jose Ramirez, may have their accounts appended with a number. Ex: Mary.Smith2@my.liu.edu.

Will I see advertisements in my mail messages?
No! MyLIU Mail will not include sponsored links.

Should I be concerned with the privacy and security of MyLIU Mail account?
Absolutely! We have compiled some best practice advice here [link ?] to help you avoid an evil-doer accessing your account and personal information. Long Island University takes your privacy very seriously. Our Privacy Statement is available at http://csi.liu.edu/myliu/privacy.html.

But doesn’t this mean that my account information is on a Google server? Will Google read my mail?
Google’s (including its email) most salient feature is its fantastic searching ability. Google makes all of its components (email, calendar, etc.) searchable by the end-user. In order to deliver this feature, Google scans all email and calendar data and indexes the information to make it searchable by the end-user and only the end-user. During the searching and indexing, Google accumulates aggregate, non-personal information in order to provide better services.

So, is my data private with MyLIU Mail?
Yes. In a nutshell:
  • LIU has access to all the data within all student accounts.
  • LIU does not share your data, but only in rare exceptions like a court order, is your data retrieved and used.
  • You keep your data and your account as long as you want.
  • LIU deletes the data when you ask.
  • LIU allows you to export your data whenever you wish. For more information, please see (website for IT policies?)

If my email, address book and calendar information is stored off-campus on Google’s servers, who owns this data?
You do.

If my email, address book and calendar information is stored off campus on Google’s servers, who has access to it?
As with our current system, only you and the LIU System Administrators have access to your information. However, both Long Island University and Google are US law-abiding entities and should some legal action, initiated by local or federal law agencies, require access to your data stored on Google’s server (e.g. subpoenaed information), the University and Google will act or respond as required by law. This is no different than what we do now.

What is different with MyLIU Mail?
The web-based user interface will have the same look and feel of Google's Gmail. This includes automatically combining messages into "conversations." Google provides more information in their conversations support guide. [need link] Important: When you delete a message (i.e. move it to the trash), either inadvertently or on purpose, LIU the message after 30 days. After that 30 days, neither you nor LIU are unable to retrieve that message. [clarify]

I’m already a Google Gmail user. Can I combine my existing Gmail account with MyLIU Mail?
No. All MyLIU Mail users will have a first.last@my.LIU.edu address. While you can forward either your personal Gmail account to MyLIU Mail or vice versa, we recommend keeping personal and university-related emails separate. [clarify]

Can I still use Thunderbird/Outlook/Mac Mail with WhitMail?
We highly recommend using the web interface to MyLIU Mail to make best use of its features. However, MyLIU Mail supports any POP or IMAP email client (e.g. Thunderbird, Outlook, Mac Mail, etc.). See the [link if this is available] for more information. [clarify]

When I print my mail using File -> Print, the printout is not correct. Why?
To print a conversation, use the Print or Print all link on the MyLIU Mail screen. To print an individual message, click the context menu of the message and click Print. You cannot use File -> Print to print email correctly.

How do I label a message in my inbox with an existing label?
Check the checkbox next to the message you want to label. Click on the More Actions pull-down menu above the inbox listing Choose the label you want applied. You can also perform steps 2 and 3 while reading a message to apply a label to it.

Is there a way to make the banner that appears above the Archive/Spam/Delete buttons and the Inbox listing go away? It is promoting entertainment, news items, etc.
Yes. The banner is called web clips and can be disabled or customized by going to Settings -> Web Clips and choosing the options you want.

Why did I get locked out of my email?
To help stem the flow of potential spam, Google will temporarily disable your MyLIU account if you send more than: 500 messages per day (i.e., you can hit 'Send' a maximum of 500 times) 500 unique recipients per message 2000 total emails per day (for example, you could send one message to a group of 500 people four times) In addition to these limitations, your MyLIU Mail account will be disabled if you send a message to more than 500 recipients or if you send a large number of undeliverable messages.

MyLIU Mail isn't loading. What should I do?
The most likely problem is that Firefox is attempting to load old (cached) data. Go to Tools -> Clear Private Data then uncheck everything but cache. Click Clear Private Data Now. Then try reloading the page. If that doesn't work, try restarting Firefox. If there is a "Use Basic View" link in the lower left-hand corner of the page, click it. Once the page loads, you can then click the "Switch to Standard View" link at the top of the page, and you will be able to continue working on your email as normal. If none of these solution work, check with your CSI.

I am going to be gone for a few days and won't be able to check e-mail. Can I set up a vacation/auto-responder message?
Yes, MyLIU Mail provides a vacation responder in Settings > General. This will automatically respond to any e-mail sent to you. Be sure to turn it off once you are back on campus.

Can I access MyLIU Mail account with a mobile web browser?
Yes. In the address, enter [setting].

How do I sync my PDA and cell phone with MyLIU Mail?
Visit the CSI page [link] for instructions on multiple deivces.

How do I reset the convenience key on my Blackberry?
The convenience key is reprogrammed under Options -> Screen/Keyboard -> Convenience Key Opens -> Gmail (or Mail by Google)

How do I sync MyLIU Mail calendars with my iPhone?
Need instructions for this.

Can I access MyLIU Mail account with a mobile web browser?
Yes. In the address, enter [setting].

Who do I contact if I have problems with or questions about MyLIU Mail?
Help is at your Center for Student Information (CSI). By email: CSI@LIU.edu Online: http://CSI.LIU.edu (to view FAQs, video and text tutorials or submit a request for help by online form: http://csi.liu.edu/support/support.html By phone: Brooklyn – 718-488-3313 Post – 516-299-3967 In person: Brooklyn (Library Learning Center – Room 301) Post (Hillwood Commons – Across from the Information Desk) Whitman College | 345 Boyer Ave. Walla Walla, WA 99362 | Contact us
Tutorials By Google
E-Mail

Your MyLIU email address is powered by Google. Each mailbox comes over 7GB of storage.

Calendar

Integrated calendar for easy sharing and access. Keep upto date with ease.

Documents

Colaborate, Create, and share documents, presentations and spreadsheets online.

Sites

Create and design fast and esay websites fro all your internet needs.

Talk

Web, audio and video chat. Integrated directly into your email for quick access.

Video

Author, edit and share videos with friends and colleagues.

General Technology F.A.Q.

Each major campus has labs and resources in many places. Based on commonly-asked questions, each of the campus links include campus-specific answers to them.

What else can we answer for you? We continually update all the content on this site, based on questions you and other students ask. Have a question we haven't answered? Suggest a topic for a tutorial to be included by sending your idea to us.

Brooklyn Technology F.A.Q.
General Computer Lab Locations and Hours
Pratt 610: PC Computer Lab
Pratt 614: Multimedia Language Lab
LLC 234 Main, A, B, C, D, E, PC Computer Labs
M1100B PC Computer Lab
Computer Lab Hours Fall & Spring
Days Open Close
Monday and Thursday 8:00 AM 9:45 PM
Friday 8:00 AM 5:45 PM
Saturday 9:00 AM 5:45 PM
Sunday 9:00 AM 4:45 PM
Extended Hours During Finals Week
Days Open Close
Monday and Thursday 8:00 AM Midnight
Friday 8:00 AM 8:00 PM
Saturday 9:00 AM 5:45 PM
Sunday 9:00 AM 4:45 PM
Computer Lab Hours During Summer Sessions
Days Open Close
Monday and Thursday 9:00 AM 5:00 PM
Friday Closed
Saturday 9:00 AM 2:00 PM
Sunday Closed

Policies & Guidelines
Access to the Office of Information Technology Network and Computer Accounts
The University makes its network resources available for use by members of the University community. We expect that members of the community will use these resources in a responsible and lawful fashion. While use of these resources is encouraged, be reminded that federal copyright law prohibits downloading, reproducing, sharing, or publicly displaying copyrighted materials, including music, movies and television programs without the copyright owner’s permission.

You may have noted mass media references to various entertainment and artistic entities alleging that members of campus communities are unlawfully downloading and distributing music and video materials in violation of federal copyright laws. Unfortunately, the University has been advised by several of these external organizations that members of our own community may have downloaded and shared such materials in violation of the law.

If the University is informed that a network user has violated federal copyright law, the University will suspend that user’s network privileges. In addition to actions the University may take, copyright infringers also may be subject to legal action. The University is taking this action because under the terms of the Digital Millennium Copyright Act of 1998 the University must follow specific guidelines regarding the use of network resources by the community. Please understand that the University must take these actions in order that it may remain in compliance with the DMCA.

Further, software that is used for file sharing and downloading makes it possible for other network users to gain access to materials on your personal computer without your knowledge or permission. Hence, you may unintentionally be in violation of copyright law. As a result, we encourage all network users to become familiar with issues surrounding file distribution and sharing.

We appreciate your cooperation. If you have any questions or concerns, please contact your local Information Technology office.

Computer Loaner Program
Laptops are available for usage Monday to Friday starting at 10am and must be returned by 4:30pm. Students need to make reservations one hour prior to usage of Laptop loaners. Loaners may be used for a maximum of 24 hours. *A late fee of thirty dollars will be incurred if Laptops are not returned on time.

Students must have their LIU ID card and proof that they are currently registered students of Long Island University. {This may be obtained from Registrar or Bursar}
Laptops features that we would like highlight are Windows XP, Office XP, and built-in wireless Network cards.

How to check my E-mail
You have two options. Either go to the LIU website and click on the My LIU link in the navigation bar or, navigate directly to your MyLIU account Once at the MyLIU site you will be prompted to log in.
Sign IN
Enter your username and password
Then click O.K. button
LOGOUT ( upon completing your sesion)
When you are finished, click the LOGOFF icon in the LEFT hand SIDE of the window (looks like a computer).
You will be prompted to CLOSE the WINDOW, then Click YES.
Remember if you forget your passowrd we can, on request, reset it back to the default value.
Comments or Concerns
Information Technology Department @ 718-488-1082

How do I setup my LIU email Account on iPad?
Please read this PDF.
Post Technology F.A.Q.
General Computer Lab Locations and Hours
Library Lab 236: located in the east wing of the library
Library Labs 226-230: (when not being used by classes)
Hillwood Commons: HeadQuarters (second floor)
Computer Lab Hours Fall & Spring
Days Open Close
Monday - Thursday 8:00 AM 11:00 PM
Friday 8:00 AM 5:00 PM
Saturday 9:00 AM 5:00 PM
Sunday 12:00 PM 8:00 PM
Extended Hours During Finals Week (subject to change)
Days Open Close
Monday - Thursday 11:00 AM 1:00 AM
Friday Closed
Saturday Closed
Sunday 8:00 PM 12:00 AM
Computer Lab Hours During Summer Sessions (subject to change)
Days Open Close
Monday - Friday 9:00 AM 5:00 PM

Policies & Guidelines

Access to the Office of Information Technology Network and Computer Accounts

The University makes its network resources available for use by members of the University community. We expect that members of the community will use these resources in a responsible and lawful fashion. While use of these resources is encouraged, be reminded that federal copyright law prohibits downloading, reproducing, sharing, or publicly displaying copyrighted materials, including music, movies and television programs without the copyright owner’s permission.

You may have noted mass media references to various entertainment and artistic entities alleging that members of campus communities are unlawfully downloading and distributing music and video materials in violation of federal copyright laws. Unfortunately, the University has been advised by several of these external organizations that members of our own community may have downloaded and shared such materials in violation of the law.

If the University is informed that a network user has violated federal copyright law, the University will suspend that user’s network privileges. In addition to actions the University may take, copyright infringers also may be subject to legal action. The University is taking this action because under the terms of the Digital Millennium Copyright Act of 1998 the University must follow specific guidelines regarding the use of network resources by the community. Please understand that the University must take these actions in order that it may remain in compliance with the DMCA.

Further, software that is used for file sharing and downloading makes it possible for other network users to gain access to materials on your personal computer without your knowledge or permission. Hence, you may unintentionally be in violation of copyright law. As a result, we encourage all network users to become familiar with issues surrounding file distribution and sharing.

We appreciate your cooperation. If you have any questions or concerns, please contact your local Information Technology office.


How do I setup my LIU email Account on iPad?
Please read this PDF
Adobe Connect Support

Problems Running a Meeting

I’m supposed to be a presenter but I am logged in as a participant.

If you have logged in as a guest, exit the meeting and log in as a registered user. If you are designated as a presenter for the meeting you must log in with your Adobe Connect account to receive the proper permissions. If after logging in as a registered user you still do not have presenter permissions, contact the meeting organizer or your Adobe Connect account administrator.


Participants are not seeing my actions.

Check the attendee list to make sure that you are a presenter. Also, make sure you’re not in Preparing mode, since actions are not visible to participants in this mode. Ensure that you are logged in as a registered use and not a guest. Then, send a message to the host asking for presenter status. user.


One thing to be aware of is participant requests may not be seen by the presenter. Hosts and presenters should pay attention to the status and menu bars and choose to accept sign-on requests. Another possible scenario is that a meeting has been placed on hold; if this is the case, participants will be shut out of the meeting until it’s started again.


I cannot share my screen.

You must download the Adobe Connect Add-in to have this ability. Be sure to click "Install" when prompted to download the Adobe Connect Add-in.


Another thing to be aware of when sharing an application, rather than the entire screen, is that the shared application must be visible on your screen at all times. If a non-shared application is opened and covering the shared application on the sharing presenter’s screen, meeting attendees will not see portions of the shared application covered by the non-shared application but will instead see a blue-checkered pattern

What if I have content issues?

Content is not appearing in the meeting

You may not have uploaded the content into the meeting room. Click the arrow besides “Share my screen” button to open more sharing options. Select “Share document and either go to one of the content library folders displayed on the left or click “Browse My Computer”. Browse to the file that you would like to display in the room, select the file and click Enter


Unable to show content such as Word documents and Excel spreadsheets, or web pages

Ensure that you are a host or presenter and have the Adobe Connect Add-in installed. Presenters must share their screen in order to show this type of content.


To share web pages use the Web Links pod, which will allow all participants to launch the web page in a separate browser window.


Unable to upload content or use the screen sharing feature in Internet Explorer
Make sure that you have a supported version of Microsoft Internet Explorer installed. To check the latest requirements, please visit the Adobe Connect System Requirements site. If it is not possible to update to a supported version of Internet Explorer, and you have an older version such as Internet Explorer 5, make sure the browser certification is current. Check the Windows Update site, for Root Certification Update under the operating system section.

What if I have trouble broadcasting webcam and voice

My image will not show up when I choose "Start My Webcam"

Ensure that your camera is plugged in and recognized by the computer before entering the meeting. If not, camera drivers might need to be updated or installed. Also be sure to grant access permission to Flash Player for the camera and microphone in the dialog box that appears when starting the broadcast.


Participants cannot access their camera

Promote selected participants to presenter or grant participants access to the video by selecting "enable video" for the selected participants using attendee options in the attendee pod. Also have participants check their camera connection and update drivers.


Participants cannot hear audio

Be sure the microphone level on the presenter’s PC is not muted and is set at an adequate volume level. Use the Advanced Volume Control settings in the Flash Player control panel to adjust settings. We recommend that all first-time users run the Audio Setup Wizard under the Meeting menu, located on the upper-left corner of the Adobe Connect meeting interface. To avoid distraction presenters will not be able to hear themselves speaking in a meeting.

Useful Documents

Quick Guides

NEW STUDENT iPAD PROGRAM

For the 2013-14 academic year, all new undergraduate and graduate students enrolled at Long Island University on at least a half time basis are eligible to receive an Apple iPad™ mini. Students will have complete access to this cutting edge mobile device for classes and personal use at all times. Using this revolutionary, “cloud computing” technology, students can access their MyLIU account, create real-time learning environments, stay in touch with faculty, advisors and classmates, research topics at any time, and engage in blended and fully online courses to ensure that key technological skills are developed appropriately for the 21st century.

NEW FULL TIME UNDERGRADUATE STUDENT TERMS & CONDITIONS

To be eligible to receive an Apple iPad™ mini free of charge, you must complete the following:

  • Newly register and maintain full-time undergraduate status (12+ credits) for the term.

  • Make satisfactory payment arrangements with the Bursar/Office of Student Financial Services.

  • Submit the appropriate vaccination records to the Health Services Department.

  • Provide all required documentation to the Admissions Office.

NEW PART TIME UNDERGRADUATE STUDENT TERMS & CONDITIONS

To be eligible to receive an Apple iPad™ mini at the reduced rate of $185, you must complete the following:

  • Register and maintain part-time undergraduate status (6-11.99 credits) for the term.

  • Make satisfactory payment arrangements with the Bursar/Office of Student Financial Services.

  • Submit the appropriate vaccination records to the Health Services Department.

  • Provide all required documentation to the Admissions Office.

  • Agree to pay a discounted fee of $185 that will be applied to your student account on October 2, 2013.

NEW GRADUATE STUDENT TERMS & CONDITIONS

To be eligible to receive an Apple iPad™ mini at the reduced rate of $185, you must complete the following:

  • Register and maintain at least part-time graduate status (6+ credits) for the term.

  • Make satisfactory payment arrangements with the Bursar/Office of Student Financial Services.

  • Submit the appropriate vaccination records to the Health Services Department.

  • Provide all required documentation to the Admissions Office.

  • Agree to pay a discounted fee of $185 that will be applied to your student account on October 2, 2013.

REQUIREMENTS FOR RECEIVING YOUR UNIT

Please review and initial each statement below to pick up your Apple iPad™ mini:

  • I understand that the iPad maintenance relationship is between myself and Apple.

  • I understand that it is my responsibility to purchase the extended warranty directly from Apple if so desired (recommended).

  • I understand that the University assumes no responsibility for any unauthorized charges made by me including, but not limited to, credit card charges, long distance telephone charges, equipment and line costs, or for any illegal use of the unit, such as copyright violations.

  • I understand that I must comply with all other University policies relating to the use of this unit and other computing services I engage in while on campus.

  • I understand that a charge of $185 will be applied to my student account on October 2, 2013 if I belong to one of the following categories:

  • New undergraduate students enrolled in 6-11.99 credits for the term.

  • New graduate students enrolled in 6 or more credits for the term.

  • I understand that a charge of $370, representing the full cost of the unit, will be applied to my student account on October 2, 2013 if I have already received a unit and my enrollment falls below 6 credits for the term.


You must complete this signed acknowledgement form and bring your valid student ID to the Center for Student Information on your campus to schedule delivery of your unit.


F.A.Q.
iPad User guide: (viewable from iPad)
http://help.apple.com/ipad

iPad Service: Frequently Asked Questions (By Apple)
Apple's own F.A.Q. can be found here.

What is an iPad?
iPads are portable computing devices with touch screens that enable you to access documents and websites, take notes, and communicate with others.

Who owns my iPad?
You do! Distributing iPads is an idea Long Island University views as a way to equip you with essential computing power, a means to connect to others in ways educational and social, providing you with the bare essential tool for beginning your college career.

What does the iPad cost me?
Nothing! When you graduate, you take it with you.

Why has this been given to me?
At Long Island University, we understand that being connected means anytime, anywhere mobile access. While you’re learning new skills, exploring ideas, and making new friends, this is one device portable and powerful enough to accompany you on your journey. This initiative is the first step we’re taking to build an educational environment and institutional infrastructure that can truly be transparent and comprehensive at the same time.

How am I supposed to use it?
We hope you will use it to take class notes, write papers, explore Internet resources, and email your friends and parents. We don’t know all the ways you will use it, but we expect you will enjoy pictures, videos, and virtual simulations. We want you to use it to stay connected, to learn and to grow. We hope to learn with you! We will be holding seminars on ways you can use the iPad, and we want to hear from and learn how you use it. The CSI will be the place for seminars and our Facebook page will help you get connected.

What is my Apple ID?
Your Apple ID gives you access to Apple services. Using your unique ID and password you can securely create your Apple profile with information you feel comfortable sharing, such as your name, address and telephone number. Apple will not share your profile with anyone else, unless you authorize us to do so.

Is my Apple ID different from my email address?
Your Apple ID can be your email address. It is up to you to decide whether or not you want them to be the same.

I created a new Apple ID. Will Apple send me a confirmation email with my new password?
Apple will send you a confirmation email. For security reasons, your Apple ID or Password will not be included in this email. If you have forgotten your Apple ID or Password, you can go to Apple’s iForgot page to retrieve this information.

I updated my personal information but I’m not sure if the changes were submitted. Will Apple send me a confirmation email?
If you made it to the Thank You page, your changes were submitted and are currently in effect. For security reasons, Apple will not send out a confirmation email verifying your updates.

How do I change my mailing address in Apple’s database?
If you would like to change your personal information or marketing permissions, please go to
http://www.apple.com/contact/myinfo.

How do I remove my name from Apple’s mail/phone list?
You may choose whether or not you would like to receive email, phone, or direct mail communication from both Apple and 3rd parties by editing your preferences on the My Info web site.

What applications will my Apple ID allow me to access?
Your Apple ID will allow you to edit your personal information and preferences. You can participate in our discussion boards and access the AppleCare Knowledge Base. And, your Apple ID stores your information so you can quickly purchase an application to use immediately.

How can I ensure that Apple is keeping my information private?
Go to http://www.apple.com/legal/privacy/ to learn about Apple’s security policies.

How do I get help using the iPad?
Check for our how-to’s on the CSI website; come into the CSI at your campus; join our Facebook page, and talk to us in IT! In time, your professors will recommend apps that may help you with specific courses.

How do I set up my iPad?
Once you unbox your iPad, you’ll immediately want to connect the iPad’s USB cable to your default* machine and open iTunes. When iTunes launches you’ll be asked to activate the iPad, agree to its Terms and Conditions, and register your device.

(Note: iTunes will serve as your iPad’s backup system and will suggest that you restore your iPad from your current iPhone or iPod Touch configurations, if you have one of those devices. We recommend starting fresh with your iPad, rather than copying configurations from other devices.)

Now you’re pretty much ready for action, but before you go app crazy in the App Store, take a few moments to manage your iPad via iTunes.

What is an app?
“App” is a nickname for applications that can be downloaded from iTunes. These are little programs that enable your device to do special functions. There are apps to do pretty much anything you can imagine. There are readers that enable you to read an e-textbook, apps that interpret balance, distance, movement, with more made available nearly every day.

How do I get apps?
Simply fire up the App Store on the iPad to immediately immerse yourself in the app experience. If you opt to download an app, you will need to enter your iTunes account information.

How do I configure other email accounts on my iPad?
As for setting up your personal email, the process on an iPad is similar to the email setup process for the iPhone and iPod touch, and for setting up your My LIU email. Select your email program, enter your login credentials and you’re good to go.

What do I do if my iPad isn’t working?
Take it to the nearby Apple store. You will need to make an appointment on their website first.

What do I do if my iPad breaks?
Take it to the nearby Apple store. You will need to make an appointment on their website first.

Setting up your iPad
Once you unbox your iPad, you’ll need to connect your iPad with USB cable to your computer, which will automatically lunch an iTunes program. When iTunes launches you’ll be asked to activate the iPad, agree to its Terms and Conditions, and register your device.

iTunes will serve as your iPad’s backup system and will suggest that you restore your iPad from a previous iPhone or iPod Touch backup if you have one of those devices or start with a clean content slate on your iPad. Given that there are now thousands of iPad-specific apps and a restore could take awhile, we recommend starting fresh.

Next, you can choose to automatically sync applications, photos, music and videos. Choose wisely — depending on your media inventory, the initial sync process could take awhile. We recommend deselecting the automatic sync options and customizing your iPad preferences via iTunes after this step (read the section below for further instructions).

You can also skip the iTunes process temporarily if your iPad was activated at the Apple Store. Simply fire up the App Store on the iPad to immediately immerse yourself in the app experience (here are a few we like). If you opt to download an app, you will need to enter your iTunes account information. As for setting up your email, the process on an iPad is similar to the email setup process for the iPhone and iPod touch. Select your email program, enter your login credentials and you’re good to go.

Now you’re pretty much ready for action, but before you go app crazy in the App Store, take a few moments to manage your iPad via iTunes.

iTunes and your iPad
iTunes on your laptop or desktop will serve as your iPad’s home base. After the initial setup process, you will want to customize your iPad’s media content and configure your settings. Start by selecting your iPad in iTunes; it’s located under the Devices label in the left-hand menu bar.

This will initially pull up the Summary page. Tab through the top navigation menu items (each listed below) to tweak your settings for individual media types. Keep in mind that for each pre-selected option you tick or untick, iTunes will display an “Apply” button in the bottom right-hand corner. Clicking that will start the sync process, so hold off on that action until you’re ready.

Summary: Here you can view a basic overview of your iPad settings, review your capacity, check for updates, restore the default settings, opt to automatically open iTunes when you connect your iPad and select sync options.

Control freaks will want to tick the “Manually manage music and videos” checkbox to handpick music and videos to sync to the iPad. Otherwise, iTunes will autofill the iPad library with as much content as it can manage.

This is also where you will go when you need to reference your iPad’s Identifier (UDID). Click on “Serial Number” and iTunes show you your UDID. Should app developers provide you with a preview version of their app, they’ll need your UDID number to get you set up.

Info: From the Info tab you can choose to sync your address box contacts, iCal calendars, mail accounts, and Safari notes and bookmarks. In the advanced section you can elect to have iTunes sync your iPad’s contacts, calendars and mail accounts with your computer.

Apps: This is where you’ll go to manage your iPad apps. If you own an iPhone or iPod Touch, you’ll notice that all of the apps you already own are pre-populated here. Select the apps that you want to appear on your iPad from the left-hand menu, which can by sorted by name, category or date. You can then drag-and-drop the ticked apps to switch them from one iPad page to another. You can also drag-and-drop individual pages to rearrange them.

Music: The music tab will let you sync your entire music library or individually-selected playlists, artists and genres. Should you select the latter, you can manage those songs from the Music option below your iPad in the Devices section of the left-hand menu.

Movies: In this section you can manage the movies that will be synced with your iPad. Use the drop down menu to specify whether you want to automatically sync all movies or just some of them. You can also scroll down to select to sync individual movie playlists.

TV Shows: The TV Shows tab is very similar to the Movies section though, by default, all unwatched episodes of your shows will be loaded onto your iPad. To keep your iPad from reaching capacity too quickly, we recommend only syncing shows that you plan to watch in the immediate future. If you’re a frequent traveler, you should revisit this section prior to any trip and load the shows you want to watch before takeoff.

Podcasts, iTunes U and Books: Each of these tabs offers similar syncing options as the Movies and TV Shows tab. You can “sync all” or select specific content to load on to your iPad.

Photos: Photos will consume space on your iPad, so keep that in mind as you select between syncing all photos and individual albums and videos.

iPad tips
Location Services: If you don’t want your iPad to register your physical location you can turn off Location Services in the General section of the native Settings app. Default is set to “on,” meaning that apps that show location data will ask you to share your location on launch.

Taking Screenshots: You can snap a shot of your iPad display by holding down the home button and the black power button at the same time. Screenshots are saved as photos in your iPad photo library.

Push Notifications: The iPad supports push notifications that you can manage via the native Settings app. You can universally turn notifications on or off, or customize notifications on a per-app basis in the “Notifications” section.

Display Lock: Slide the black button (right above the volume buttons) up or down to lock the display into landscape or portrait mode.

Double-Size Apps: All apps that are not iPad-specific can be double-sized by selecting “2x” after launching the app.

Typing tips
  • If you want fast access to accented characters, for example [é], just tap and hold the base character you want and the accented variations will pop up for easy entry. This also works on specialized keyboards, for example you can press and hold [.com] to get [.net] [.org] etc.


  • To get quicker caps, instead of tapping shift and then the letter, just touch shift and then drag you finger to the letter and release. The closer the letter is to the shift key, the faster it is.


  • Rapid numbers work the same way. Just touch the number key [.?123], slide up to the number or punctuation/symbol character you want, and let go. It’s great if you just want a single number or character in between typing a lot of letters. (If you want to type a series of numbers you’re still better off tapping the number key, then typing your numbers, then tapping the letters key [ABC] to go back to the alphabet.


  • Rapid numbers work the same way. Just touch the number key [.?123], slide up to the number or punctuation/symbol character you want, and let go. It’s great if you just want a single number or character in between typing a lot of letters. (If you want to type a series of numbers you’re still better off tapping the number key, then typing your numbers, then tapping the letters key [ABC] to go back to the alphabet.


  • At first glance it looks like Apple forgot the apostrophe/single quote ['] on the first level of the iPad keyboard. You don’t have to hit the number key to get it, however. Just touch the [!,] key and hold for a second, and the ['] magically appears above it. Tap for your apostrophe, or to combine these tips, just touch [!,] and swipe up and boom, instant apostrophe. Other characters: type and hold the dollar sign to get the currencies; type and hold – (minus) to get underscore and bullets; type and hold 0 to get degree sign °; type and hold ? To get Spanish inverted ¿; type and hold quotes and double quotes to get all sorts of quotes; type and hold period to get three of them …; type and hold percent % to get per thousand ‰.